1. Returns Overview
We want you to be delighted with your purchase from [Brand Name]. If you are not fully satisfied, you may return unused and unopened products within [number of days] of receipt for a refund or exchange.
2. Eligibility for Returns
- Products must be unused and in their original packaging.
- Returns must be initiated within [number of days] from the date of receipt.
- Products marked as "final sale" or "non-returnable" cannot be returned.
3. How to Initiate a Return
- Contact Us: Email us at [email address] or call [phone number] to request a return authorization. Provide your order number and the reason for the return.
- Return Instructions: We will provide you with a return authorization number and instructions for sending the item back to us.
- Ship the Item: Pack the product securely and include the return authorization number on the package. Send it to the address provided in the return instructions.
4. Return Shipping Costs
- If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
- Return Instructions: We will provide you with a return authorization number and instructions for sending the item back to us.
- For other returns, the customer is responsible for the shipping costs. We recommend using a trackable shipping service to ensure the package reaches us.
5. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Please allow [number of days] for the refund to appear on your account.
- Exchanges: If you prefer an exchange, please indicate the desired product when you contact us. We will ship the new item once we receive the returned product.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with a description of the issue and photos of the damage. We will arrange for a replacement or refund as appropriate.
7. Non-Returnable Items
- Items that have been used or opened are not eligible for return.
- Custom or personalized products cannot be returned.
8. Changes to the Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the updated policy.
9. Contact Information
For any questions or concerns regarding returns, please reach out to us at [email address] or [phone number].
